Go to Kijiji My Business Manager.
Call Tracking
Monitor your Call Tracking reports to understand how you and your team are managing your phone calls. Are you missing a lot of calls, if so, is your team too busy, is the phone number connecting to the right agent? If your calls are short in duration, are you engaging clients and asking the right questions? Not sure what to do, or need more information? Contact your account manager for recommendations, or for help with a deep dive into the data.
If Missed Call Alerts is enabled, you’ll receive an email notification to the lead email address associated with that listing which provides the caller’s phone number, preferred language and details about the listing they called about. This service allows you to recapture any leads that otherwise may have been missed, and set you up with the information you need to book an appointment on the call back.
If Call Tracking is enabled, the phone number on your listing will be replaced with a unique tracking number, which rings through to your original phone number. By enabling this feature, you will be able to see how many calls you’ve received, missed, and call durations. In addition, we have also provided a “whisper” notification, which notifies you of an incoming call from Kijiji prior to connecting the call. Enable Missed Call Alerts to receive an email notification when you or your team misses a call!
Total Calls – The number of calls made to your listings within the selected date range (Answered Calls + Missed Calls)
Unique Calls – The number of calls from a unique phone number within the selected date range
Answered Calls – The number of calls made to your listings that were answered within the selected date range (voicemail = answered)
Missed Calls – The number of calls made to your listings that were not answered within the selected date range
Call Duration (Avg.) – The average length of calls made to your listings, in minutes within the selected date range
The Kijiji Call Tracking feature is a complimentary service that replaces the visible phone number on your Kijiji listing page, with a tracking number that rings through to the original number associated with your ad. Included with this feature are Call Tracking metrics which have been added to the Kijiji My Business Reports tool, a “whisper” function that alerts your staff of an inbound call from Kijiji, and an optional Missed Call Email Alert.
If you opt out of the Kijiji Call Tracking feature, you will not be able to review any data associated with phone calls made to your listings, including the number of calls received. This data cannot be retrieved in the future, but you can decide to opt back in at any time.
If you have any questions, please contact our support team.
Training
To improve the accuracy of how we track and measure engagement, we are making four changes to how we now record data. The changes will be made on November 16, 2020 and are as follows:
1. User interactions with your listings will now be recorded based on the respective ‘User ID’ or ‘IP address’ that it is tied to. In the event that a ‘User ID’ or ‘IP address’ is unavailable we we will use browser cookies. Previously, we recorded user interactions based on device (like phone or desktop).
How this helps you: Your data will now give you a more accurate representation of how individual users are interacting with your listings.
2. Interactions will now be recorded once every 24 hours.
How this helps you: By moving to a 24 hour window we are improving our deduplication of repeat activity by the same user. Ex. If a person using the same User ID or IP address views a listing three times between 11am on Tuesday and 11am on Wednesday it will count as one unique view.
3. Based on the above improvements in deduplication we are renaming ‘Views’ to ‘Unique Views’.
4. We have also identified and fixed two errors:
- We were not counting URL clicks in the Kijiji app, you can now expect total URL clicks will include this app activity.
- Bot traffic caused an overcounting of Phone Reveal clicks. Our changes above will better limit the impact of bot traffic going forward.
How this helps you: You now have a clearer idea of how users are looking to reach you across all of our platforms.
Please note: As a result of these changes you will see a difference in the amount of views, URL clicks, and Phone Reveal clicks you typically observe. There will not be a change to your Email Replies or how users interact with your advertised listings.
If you have any questions about these changes please reach out to your Account Manager or our Support team.
This tutorial will teach you the basics of setting up an account in the Kijiji My Business Manager:
- Log in and access your Kijiji My Business account
- Understand the basic layout of the Kijiji My Business Manager
- Use basic features
Open guide Part 1: Getting Started
This tutorial will teach you how to how to complete the following tasks:
- View and manage your inventory
- Apply features to your ads
Click here: Part 2 Managing Inventory
This tutorial will teach you how to how to complete the following tasks:
- How to create locations and ads
- How feed scheduling works
Click here: Part 3 Posting an ad
This tutorial will teach you how to apply the following features to your listings:
- Bump Ups
- Top Ads
- Urgent Ads
- Homepage Gallery
Click here: Part 4 Increasing visibility and responses
This tutorial will teach you how to how to complete the following tasks:
- Generate reports
- Understand lead generation and feature spending reports
Click here: Part 5 Reports
This tutorial will teach you how to how to complete the following tasks:
- Grant system access to additional users
- Manage the Optional Budget Allocation Tool
Click here: Part 6 Client level tools
Managing Ads
You can change this information by clicking on your Location in the Edit tab.
Your title, and first 200 characters of your description are searchable. You should source keywords using your understanding of your customers and industry knowledge. Your account manager can also help provide you with some of the common keywords searched on Kijiji.
We have a feature available which allows you to rotate your image 90 degrees with each click of a button. Look for the “rotate” button on any create/edit listing page.
Ads cannot be move from one location to another. In order to create a listing for another location, you will need to create a new listing, or edit an existing listing already associated with that location. Tip: Save time by copy and pasting your description, and using the drag and drop function to quickly import multiple images.
You can update your email lead recipients by editing contact details for a Location or Unit. Click on the Location name on your Home screen, or anywhere else on the row to edit a Unit.
If you are managing your listings manually in KMB, please use the formatting options provided to add bold, italics, and bullet points to format your listings.
If you need to remove an ad you can simply select it and use the REMOVE feature that is found under Publishing Options, then hit APPLY.
If you need to restore an ad that you have removed, you can find it in the INACTIVE tab on the dashboard. Once you select the ad, under Publishing Options, choose PUBLISH then hit APPLY and the ad will be queued in PENDING. Under Publishing Options there is also the option to DELETE. If you choose this option and later decide you want to restore the ad, you will need to create a brand new ad.
If you have questions, please contact our support team at [email protected].
- Clicking on the ad title from your main dashboard (Home) will bring up the edit screen for that listing. Edit your listing and save your changes.
- Clicking on the Location name on your main dashboard (Home) will bring up the edit screen for the location. Edit your Location and save your changes.
- Pro Tip: hold down the “ctrl” key and click ad titles/locations to open multiple tabs in your browser, this could save you lots of time if you’re looking to update multiple listings.
- Yes you can! To see leads for an individual listing, click on the ad title and navigate to the “email replies” tab, click on a lead to view the inquiry.
- To see leads for all ads in a particular location, click on the location name and navigate to the “email replies” tab.
- The “reports” tab on the top navigation menu will allow you to generate customized reports for both feature usage and lead generation.
Pro Tip: Export your report as an excel spreadsheet to manipulate the data or help with cost allocation.
Merchandizing
There’s a new feature in town…
Add a highlight for 7 days from your KMB dashboard or contact your rep for pricing.
Prior to integrating Virtual Tours on Kijiji, we offered the option to communicate that a virtual tour was available by contacting the poster. To maintain this advantage for those who are not able to integrate virtual tours directly on Kijiji listings, we have left this option available. Renters can filter search results based on both of these options, so make sure to use the checkbox, and include a URL for best results.
Kijiji Real Estate can accommodate tours provided by Matterport, or other providers using Matterport to power their software. When creating or editing an ad, include the URL for your tour under Virtual Tour Link on the New Ad or Edit Ad page.
There are three placements for your logos that correspond to each of the sizes. The small logo appears on the search results page, the medium appears on your lisitng page, and the large logo appears on the “other ads”/gallery page.
Keywords are extremely important to making sure your ads can be found by the right renters. By integrating keywords into your Kijiji listings, you’ll be able to attract renters you may otherwise have missed. Here’s the important details:
- The first 200 characters of your description, and your entire ad title is keyword searchable. If a renter’s search corresponds with the keywords in your ads, your ad will be one the search results.
- You know your customers well, and what they’re looking for, so make sure to leverage your expertise when creating your titles and descriptions.
- Contact your account rep for keyword recommendations.
Logos can be added to your ads by clicking the EDIT button for each Location. Navigate to the Locations tab, choose your Location, then scroll down to add logos. To add a logo for the entire account, please email [email protected] with the correct size images. A friendly reminder that the logo dimensions must be exact:
- Small: 120×60 Pixels
- Medium: 300×120 Pixels
- Large: 728×90 Pixels
You have the option to present all listings in your account on your merchant page, or by building. To change your current experience or to learn more, please contact your account representative or our support team at [email protected].
Features of the merchant page:
- By default, ads in the same building are presented on this page.
- If you have ads in multiple regions, renters have the ability to select a city, narrowing their search to view only units available in the selected city.
- Your large sized logo showcases your brand on this page.
Why are we offering this option?
- We’re making it easier for a renter to check out other units after you’ve captured their attention.
- This provides the ability to have a single URL linking to all of your Kijiji ads, which you can use internally and externally to reference your Kijiji merchant page.
- We’re trying to get you more leads by keeping potential renters on your page as long as possible before looking elsewhere.
Good question, photos are essential.
From your Edit Ad page, or New Ad page, scroll down and click Add Files, or simply drag and drop the images into the box and they will populate below. Please be sure to wait until all photos are visible, then click Save before navigating away from the page.
You can add up to 20 photos, and each must be 3.5mb or less. There are numerous online resizing tools available if your files are too big. Alternatively, email us at [email protected] and we’ll be happy to assist.
Kijiji listings can accommodate a video integrated through Youtube. When either creating, or editing an ad in Kijiji My Business manager, enter the URL that links to the Youtube video you’d like to add. Your video will appear in the first image position, moving your primary photo to the second slot. If you have questions, or need help, please contact support at [email protected].
Visibility Features
There’s a new feature in town…
Add a highlight for 7 days from your KMB dashboard or contact your rep for pricing.
We have prepared a short video to walk and talk you through how the feature works. If you have questions, or would like to learn more about strategy or pricing, please contact your account rep.
Featured ads is one of the ways you can boost your ad’s visibility. It puts your property in an exclusive list that renters can filter/sort by. It also adds a red banner on your listings to make it stand out. Buy one in Kijiji My Business Manager, or contact your rep for more information about pricing.
Please contact your account manager to inquire about discounted Feature bundles.
If you have pre-purchased a Feature bundle, they must be used within the calendar month. Unused Features will expire after the last day of the month.
There are several features available (ex. bump ups), all at different price points. To view the price of a feature you’re interested in, you can select the feature in the Kijiji My Business Manager, and receive a price quote prior to purchase. See “How do I use features”? We encourage you to discuss your needs with your account manager, who can provide advice, tips, and provide discounts on bundles of features.
Select the listings you’d like to promote with a feature on your Home dashboard by clicking the check boxes on the left. Once you’ve chosen all the listings you’d like to apply a feature to, select the preferred feature from the Promote Your Ads menu, and click “Apply”. Once processed and confirmed, these features will then take effect on the listings you’ve selected.
Back on top! Bump Ups push your ad back to the top of the listings on the first page. Your ad will remain in that spot until new Kijiji ads are posted in that category, at which point it will move down accordingly in the listings. Please keep in mind that there is an additional fee associated with this feature, for a bulk rate contact your advertising consultant. Please note:
- The benefit of a bump up begins the moment it is applied, and therefore are non-refundable.
- The Bump Up feature will reset the post date of your ad as if it’s a new listing.
King of the hill! Your ad is upgraded so a second copy of the ad appears in the “Top Ads” section at the top of a category listing page for a period of 7 days. 5 Top Ads are displayed at a time and result in higher numbers of impressions and views on your listings.
We’ve developed a really great way to help keep your ads highly visible, while reducing the effort it takes your team to apply features.
Ads on the first few pages get the most response, so managing your bump ups according to page number can be an effective strategy. Work with your advertising consultant to hone-in on your sweet spot and keep all your ads above that page easily.
Just enter a page number between 2-30, click “select” to choose the ads in that range, then select your feature to apply and you are done.
What is it?
Through Kijiji My Business manager promote my ads menu, select and apply a colourful tile to your listing that calls out a notable service or offer associated with your product. Badges have pre-defined text, sit on the listing page and on the search results page.
Benefits include:
- Draw the attention of renters by highlighting and promoting special offers or features or amenities.
- Adding an eye catching tile will help generate more interest.
- Listings in a search result are very similar in terms of the renters interests, make sure to stand out vs. the competition.
Available badges:
- High ceilings
- Great neighbourhood
- Swimming pool
- Gym on site
- Close to schools
- Internet included
- New build
- Renovated
- Hardwood floors
- Outdoor space
- Open house
- Available now
- Perfect for students
- Luxury rental
- Move-in promotion
Top Ads and Bump Ups are the most common, and most effective way to generate more views and replies for your products. Using features strategically is important, so ask your advertising consultant for advice on how to maximize your investment with Kijiji, that’s what we’re here for. How to apply features:
- Select the unit or units you wish to feature using the checkboxes on the dashboard.
- Select the feature you’d like to apply using “Publishing Options”, click “Apply”.
- Confirm the quantity and/or cost of the features before confirming your purchase.
- Wait for the progress window to complete and confirm, and that’s it!
Purchasing a Bump Up will move your ad from the current position to the top position on page 1 as if the ad was just posted. Your monthly subscription allows you to pre-purchase bundles of Bump Ups, contact your rep for more information and pricing. Kijiji has developed a scheduling system which allows you to pre-select times and dates to bump up your ads. Our scheduler allows you to generate extra visibility anytime whether you are in the office, with a customer, or out on vacation.
Contact us at [email protected] to enable your scheduler.
Feed/Syndication Management
FAQ’s
How can I see and test the map?
The map is being gradually released to a percentage of Kijiji users, which means you may have to wait until you are included in the group who sees the map. Once you have the version of the app with map, you will be able to switch to the map view from your search results page. In the “For Rent” and “For Sale” categories under Real Estate, these will default to map view when loading search results.
How many visitors are using the map vs. list view?
Since we will be collecting data on usage of the map as the rollout continues, we don’t have a concrete answer for this yet. However, we do expect a strong adoption of the map based on our surveys and user testing.
How do the different features look/work on the map?
The treatment and functionality of the features may change over the course of the rollout. Bump ups move your ad back to the top of the map list so that within the search area, we list ads by most recently posted/bumped up. Bump ups basically work as they do on a traditional SRP, so if your listing is in the results on the map, it will be bumped up from its organic spot in the drawer.
Top Ads still keep your ad in the dedicated slots at the top of the map list, however, they now also receive a unique pin on the map to help them stand out vs. other listings. They also show the price of the listing.
The Highlight feature has been changed significantly. Highlight used to provide your listing with a highlighted background on the Search Results Page, but on map view it will increase the size of your listing card on the map list by 2x, and on the Grid/List view, it also increases the size of your listing card by 2x.
Will the performance of my listings and features change? What can I expect?
We have done extensive research and testing with users on how they respond to the presentation and placement of our different features and we aim to maintain similar performance with a hybrid map/list audience.
We expect user behaviour to change and adapt to the map as it rolls out. Since this is a new view, we won’t have clarity on user behaviour until the feature is live. As users start to engage with the map view, we will iterate to compliment their behaviour—for example, visual treatment or placements. We’ll continue to learn and improve the map experience to ensure we deliver a great experience for users, and strong value for our customers.
How long do we expect the test to last and what is the rollout plan?
We expect the test to last for only about a month before we expect it to be rolled out to 100%.
Is it worth having a large feature package with the new map feature?
Yes. Our reps will be equipped with the most current insights on the performance of features so you can adjust your strategy if and when the opportunity presents itself. If we see the performance of a particular feature increasing, we’ll certainly keep you informed to make sure you are using the right visibility features for your audience.
Is the map available on desktop, mobile app and mobile web?
It will only be available in the all new Kijiji Mobile app.
Will my Bump Up and Top Ad schedules be impacted?
No, they will not be impacted.
Kijiji Real Estate has upgraded our listings to show the nearest major intersection for each property. Especially in larger cities, this offers some helpful information about the specific location of the home. This information is populated by a third party service with extensive expertise in geolocation. If the nearest intersection is reflected incorrectly for your listing, please contact our support team.
Please contact our support team who can send you a secure online form to register your credit card.
Days on Kijiji. This is the number of consecutive days your listing has been live on Kijiji.ca
You can store as many listings in your inactive folder as you need. We recommend deleting units that you no longer manage, or duplicate listings of the same unit to help you stay organized.
Kijiji My Business provides a great perk exclusive to subscriptions; an automatic “re-post” every 31 days is automatically applied for all listings, resetting the post date, and moving the listing back to page 1. This is why your ad may show a post date more recent then the original post date.
Your KMB listings will not expire, they remain published until you chose to remove them from the site.
Why doesn’t the ad go live immediately?
The KMB Manager runs on a feed cycle system. We export new listings, deletes, and updates three times per day. Given the high volume of listings that we receive to post daily, it’s important that we stagger the publications to maintain an equitable marketplace.
There are two user access types in KMB: Client and Manager. Client level access will give you access to freely view, create, feature and modify all ads. Manager level access will only allow you to view and modify ads you have created, or been delegated by a Client user at your company. If you need to change your access level, please request access internally, your Client users have the ability to make this change.
The “current page” of your listing is its page rank in the Long Term Rentals subcategory for the Kijiji region in which the ad is posted. As users select filters like bedroom, bathroom and price range, your relative rank improves if you are still relevant to the renter’s preferences.
To illustrate using an example, a user browsing the Long Term Rentals category may see your ad on page 12, however once they select the Townhouse and 2 bedroom filters, your ad suddenly jumps to page 2 or 3.
The advertised physical location of your ad is based on the selection you made when creating the location. When you set up your “Location(s)” which represent buildings or groups of listings, you are required to complete the address information. All subsequent listings you create are advertised in the same region.
If you have any trouble with your ad appearing in the correct Kijiji region, or on the map, please reach out to us at [email protected] and we’ll make sure it gets resolved quickly!
There’s a listing on Kijiji for one of my products, but I can’t find it in KMB, what should I do?
- Consider if you have another account directly through Kijiji.ca that might have posted this listing. Did you remember to cancel your existing listings on-site once you started with?
- Check your “active” folder in KMB, reference the Kijiji ID to find a match. Don’t forget to make use of the search bar in KMB to make this easier.
- Check your “inactive” folder in KMB. If you or your team have queued an ad for removal, your ad may still be live until our next update cycle, simply waiting until the next morning, or afternoon should see the discrepancy resolved.
- If your ad can’t be found in KMB, and you are pretty sure it wasn’t deleted recently, reach out to [email protected].
When you first create your listing or “publish”, it will remain in the Pending tab until it becomes “Live” on Kijiji.ca. Your listing will automatically move from Pending to Live once it has been posted to Kijiji.ca. A few notes about Pending listings:
- Pending ads cannot be featured
- Pending ads can be edited
- Pending ads can be moved to Inactive
- Pending ads can be deleted
If your ad is pending for longer than 24 hours, please contact [email protected].
For details about Kijiji’s policies, please see our new knowledge base site by CLICKING HERE.
For details about Kijiji’s tips on staying safe, please see our Site Safety site by CLICKING HERE.
To view metrics for an individual listing, simply click on your listing from your dashboard (Home), then navigate to the Ad Performance tab. For a broader scope, navigate to the Reports tab from the main navigation menu, select your report type and date range. Keep in mind that you can get more granular detail by selecting one or more Locations and clicking Generate Unit Report.
Scheduled Features Tools
If more features are scheduled than are available in your monthly package, the schedules will execute features based on date and time scheduled until exhausted. When your company feature package reaches zero, the scheduling system will not trigger any a la carte features, so you cannot exceed your budget using this tool.
The basics of the scheduling tool are clear, the feature takes effect at the date (and time) you’ve specified. Easy enough. As more units and schedules are added, complexity is introduced and it’s important to understand the intricacies of the system to ensure you are managing effectively.
Users with a Client profile have admin access to the account and schedules and are responsible for monitoring your company’s overall scheduled feature usage. This person should coordinate with those responsible for managing vacancies to ensure that features are not scheduled and reserved for ads that are no longer active. Without coordination, this could result in leftover features if the account is not monitored.
Deactivating or deleting an ad from Kijiji My Business or a data feed will not remove it from your schedule(s) but it will adjust the counters to allow you to allocate features to other active listings. Make sure to coordinate your vacancy and schedules to make sure features are not reserved for inactive ads.
You should review your schedule any time your vacancy changes for a particular building or unit that is associated with a schedule. If a unit is removed that has bump ups allocated, you’ll want to re-allocate them. In addition, we recommend a check at the beginning of the month to ensure your schedules reflect this month’s priority, and towards the end of the month to ensure all bump ups are used.
All times quoted are Eastern Standard Time. Please make sure to account for your local timezone.
Try to invest some of the time saved executing bump ups by reviewing your competition, the types of responses you are receiving at different times, and adjust your strategy and schedules accordingly. Your advertising consultant can provide data to help identify traffic trends that can suggest when you may want to promote your listings.
To help determine when to schedule your bump ups, think about when your ideal tenant is likely to be searching for apartments. For example, students may be searching in the evening/night, and professionals before work, at lunch, or during the evening. Leverage your expertise to get your ads in front of the right people, when they’re looking.
There are some fantastic opportunities to take advantage of active home seekers outside of business hours, including evenings, and weekends. Kijiji Real Estate traffic is relatively steady throughout the week, and a huge amount of visitors reply outside of normal business hours. By scheduling your ads to bump up outside of business hours, you can tap into this demographic, and fill your units faster.
The scheduler has counters to help determine how many features have been reserved for use during the month. This number is an estimate based on the assumption that you will not change your schedules, your monthly bump up package does not change, and all of the units scheduled for bump ups remain active. If any of these changes occur, we recommend reviewing your schedules thoroughly. As a general recommendation, you should check your schedule and budget at least twice monthly to make sure they are up to date, and reflect your priorities. Our support team and account reps have extensive knowledge of this system, please don’t hesitate to ask for help!
1. Create a schedule
2. Add Top Ads to your schedule and save.
3. Review committed vs. available features for the current and next month.
We have prepared a short walkthrough of how to use the tool. You can find that here:
We have prepared a short video to walk and talk you through how the feature works. If you have questions, or would like to learn more about strategy or pricing, please contact your account rep.
The short answer is yes. Top Ads can multiply the number of views on your listing, since a second copy of your ad is kept at the top. If a region has a lot of renters, but fewer Top Ads present, you may see a higher increase in view and lead volume.
No, the system will only allow a unit to be added to one schedule to avoid allocating more features than can be consumed on one listing within the month. If a unit has been scheduled, it will no longer be available on the “set units” page.
Please review the video walkthrough and contact your account manager for help with strategy and update your feature package, or contact support if you would like additional training.